One patient · seven moments
Every point where a patient usually slips away.
Before the visit
Three days out
Vaani confirms the appointment, explains what to bring, what to stop eating and when to arrive. Patients who need a report or a fasting sample find out now, not at the reception desk.
What the patient hears
नमस्ते, मैं वाणी बोल रही हूँ — डॉ. राव के क्लिनिक से। बुधवार सुबह ग्यारह बजे आपका अपॉइंटमेंट है। एक बात याद रखिए: सुबह कुछ खाना नहीं है।
Hello, this is Vaani calling from Dr Rao's clinic. Your appointment is Wednesday at 11am. One thing to remember — please don't eat anything that morning.
Drag the dot, or let it run
The platform
Records, appointments and conversations — one system, not three.
Most practices have a register for patients, a diary for appointments and nothing at all for what was said on the phone. Vaani keeps them together, because a follow-up call is worthless if it can't see the prescription it's asking about.
Patient records
One file per patient, built as you go. Add, edit or archive — nothing is ever silently deleted.
- Profile, history and contact preferences
- Every appointment, past and upcoming
- Prescriptions tied to the visit they came from — upload a scan or write one, download as PDF
- Every call: recording, transcript, outcome
- Patient satisfaction captured on the call itself
Appointments
Works the same for a single consulting room and a hospital with forty doctors across nine departments.
- Per-doctor and per-department calendars
- Book, reschedule and cancel — including on the call itself
- Cancelled slots released back for someone else
- Walk-ins, follow-up visits and review recalls
- Reads your existing system or a nightly file
Communication
Phone calls today, WhatsApp messages and calls next. The patient answers on whatever they use.
- Outbound calls on your schedule and rules
- Inbound calls answered around the clock
- Language chosen per patient, not per practice
- Quiet hours, retry limits and opt-out honoured
- Anything worrying routed to a person, with a clock on it
Disease-aware agents
It stops being a general assistant the moment it knows what's wrong.
A call about a knee replacement and a call about gestational diabetes are not the same conversation. Vaani opens as a general assistant, works out which condition it's dealing with, and hands the call to the agent that knows that protocol — mid-conversation, without the patient noticing a seam.
Cardiology
Post-cardiac
Wound, breathlessness, anticoagulants, salt and activity limits.
Orthopaedics
Joint replacement
Weight-bearing, physiotherapy compliance, swelling, pain control.
Endocrinology
Diabetes
Sugar logs, insulin timing, foot checks, hypo symptoms.
Obstetrics
Antenatal & postnatal
Visit schedule, danger signs, iron and calcium, feeding.
Oncology
Chemotherapy cycles
Cycle dates, fever watch, nausea, blood counts due.
Nephrology
Dialysis & CKD
Session attendance, fluid limits, access site, potassium.
One knowledge base underneath all of them
Every agent, whatever the disease, carries the same set of facts about you: consulting hours, which doctor sits on which day, department directions, what insurance you accept, what a consultation costs, how to reach the emergency number. Update it once and every agent knows — you don't maintain seven copies of your parking instructions.
Clinical content is separate and stricter. Disease protocols are written and signed by your clinicians, versioned and dated. If a sentence isn't in an approved protocol, no patient ever hears it.
Workflow builder
Draw the journey. Vaani walks it.
Each stage of care is a step on a canvas — who gets called, when, what's asked, and what happens depending on the answer. Change the follow-up from day two to day four by dragging it. No ticket, no developer, no release.
Live now
Phone callsOutbound and inbound, every stage above.Next
WhatsApp messagesCheaper first touch, with calls for anyone who doesn't reply.Next
WhatsApp callsFor patients who'd rather not answer an unknown number.Analytics
The part your accountant reads.
Better patient experience is the reason to do this. A defensible number is the reason it gets renewed. Vaani reports both, against your own baseline from before you started.
Empty chairs
No-show rate
Before and after, by doctor and by department. Plus how many cancelled slots got refilled because someone rang.
Return visits
Follow-up conversion
How many patients advised to come back actually came back — the single biggest leak in most practices.
Recovery
Medicine adherence
Who's taking what, who stopped, and who never filled the prescription at all.
Safety
Escalations
Raised, acknowledged, and how fast. Including the ones nobody picked up — because that number matters most.
Reach
Contact rate
Who answered, who didn't, at which hour and on which attempt. Your calling windows get tuned from this.
Experience
Satisfaction
Asked on the call, in the patient's language, by doctor and by department.
Every figure traces back to individual calls you can listen to. If the dashboard says forty-one follow-ups were recovered, you can open all forty-one and hear them.
Why you can rely on it
It knows exactly what it isn't allowed to do.
A voice that talks to patients about their health is a clinical instrument. We built it like one.
Every clinical sentence has an author
Vaani speaks only from protocols your clinicians wrote and signed. Versioned, dated, attributable. Nothing outside them reaches a patient.
It never diagnoses
No diagnosis, no dose changes, no interpreting results — even when asked directly. Those become escalations, not answers.
Red flags reach a person, with a clock
The script stops, your emergency protocol runs, a named clinician is paged. Unacknowledged escalations escalate again.
It says it's an assistant, every call
Before a single health question, in the patient's own language. Nobody is left thinking they spoke to a nurse.
Patient data stays in India
Held in-country under your own keys, never used to train anything. Hospitals that need it can run the whole system inside their own network.
You can hear every call
Recording, transcript, what was asked and answered, what was escalated and when. Searchable, not summarised.
Who it's for
A 900-bed chain and a single consulting room.
The same product. What changes is how much of it you switch on.
Doctors in practice
Your follow-up, handled — without hiring anyone, and without your personal number as the fallback.
- Live the same week
- Your protocols, your clinic's name
- Patients called in their own language
- Escalations to your phone, with the recording
- Priced per patient, not per seat
Clinics
Cut no-shows and keep post-procedure patients on track without adding front-desk headcount.
- Multiple doctors, shared calendar
- Reminders, reschedules and recalls
- Shared escalation inbox for the team
- Reception freed from the phone
Hospitals
Run the full journey across departments, with escalation routed to the right on-call team every time.
- Departments, units and consultant calendars
- Per-speciality protocols and sign-off
- Integrates with your HIS or a nightly file
- Runs inside your network if you need it to
- Board-level reporting on leakage and readmission
Questions
What practices ask us first.
If yours isn't here, ask us directly — we'd rather answer it than have you guess.
Does it sound like a robot?
It sounds like a calm person on a phone line. Patients interrupt it and it stops talking, the way a person would. What usually gives these systems away isn't the voice, it's the pause before the reply — that gap is where most of our engineering goes, and Vaani answers in about the time a person takes to draw breath.
Do I have to replace my existing software?
No. If you already run a hospital system, Vaani reads from it. If you keep appointments in a diary or a spreadsheet, Vaani can be the system of record instead — patients, appointments, prescriptions and calls all live in it. Independent practices usually start that way.
What if a patient says something serious?
Vaani stops the script immediately, follows the emergency protocol your clinicians wrote for that situation, and pages a named person with the recording and transcript attached. If nobody acknowledges within the window you set, it escalates again. Every red flag is logged whether it was acted on or not.
Can it change medication or tell a patient what's wrong?
No, and it's built so it can't. No diagnosis, no dose changes, no interpreting results. If a patient asks — and they do — it says plainly that it can't answer that and routes the question to your team. We'd rather be occasionally unhelpful than ever be confidently wrong about someone's health.
Which languages does it actually speak well?
English, Hindi and the Hinglish most urban patients actually use are live now. Other Indian languages are added one at a time, each tested by native speakers on real recordings before it goes near a patient — including how it pronounces names and Indian drug brands. We'd rather tell you a language isn't ready than let you find out during a pilot.
Can I change what it says without calling you?
Yes. The workflow builder is yours — move a follow-up, add a step, change a question, switch off a stage for one department. Clinical content is the exception: changes to what Vaani says about a condition need a clinician's sign-off before they go live, and the version history shows who approved what.
What does it cost?
Per patient in a programme, not per user seat — so adding a receptionist or a junior doctor costs nothing. Independent practices start on a plan sized for one room. We'll quote against your actual volumes on the demo call rather than making you decode a pricing page.
Is this replacing our staff?
No. It's making the calls that currently don't happen at all. Your receptionist gets the phone back for the people standing in front of her, and your nurses get the ten conversations that need a nurse — with the context already gathered — instead of two hundred they can't fit into a shift.